GENERAL TERMS AND CONDITIONS OF BUSINESS SUMMER SEASON 2026

1. RECOMMENDATIONS FOR VISITORS

• We recommend that visitors check the weather and operational conditions on the mountain before purchasing tickets. Refunds will not be given due to bad weather.
• Check daily updates on mountain conditions by calling 04/25-25-911 or visiting the website www.rtc-krvavec.si, where you can also view a live image from the mountain.
• For personal safety, view the panoramic image of the mountain on the information board at the lower or upper station of the cable car before heading to the mountain.
• Ensure you are appropriately equipped for the mountain with suitable footwear and clothing (sports shoes and attire).

2. PURCHASE AND VALIDITY OF TICKETS

• Tickets can be purchased with cash, debit cards (BA, Maestro), and credit cards (Visa, Mastercard, Diners) at the ticket offices or via the online store.
• Ticket sales and monitoring are conducted through computer-operated cash registers and electronic readers. Visitors must register their ticket on electronic control devices upon entry.
• Visitors must show their ticket to an authorized representative of the operator before using the cable car and activities in the park.
• The ticket control system operates under video surveillance, as indicated at the cable car entry points and ticket offices of RTC Krvavec. By purchasing a ticket, the buyer acknowledges this fact.
• Video surveillance of ticket controls does not infringe on the privacy of buyers and users but only compares video clips of individual ticket passages based on the serial number of each ticket, adhering to the legal provisions of the Personal Data Protection Act (ZVOP).
• A ticket is valid only within the data specified on it: type of ticket, validity of the ticket. Each ticket sold specifies its validity with a date.
• It is not possible to change the validity of already purchased tickets.
• Tickets are non-transferable.
• Bike Park tickets do not include bicycle rental.
• Ski passes are not valid in the summer season.
• Tickets are sold exclusively on the so-called KeyCard. The KeyCard is a chip card on which all our ski passes can be electronically loaded. It allows for contactless, thus simpler and faster passage through readers/control points when entering cable car facilities. A deposit of 3 € must be paid for the KeyCard when purchasing a ski pass. After skiing, the deposit will be refunded at the cash desk upon returning the undamaged, unwritten, etc., KeyCard, or the undamaged KeyCard can also be used in the future. On the day of skiing, store it on the left side. Carry only one valid ticket with you, as carrying multiple tickets may result in the use of more tickets simultaneously, for which the company does not recognize reimbursement.

3. REFUND OF PURCHASE PRICE AND LOSS OF TICKET

• Purchased tickets cannot be returned, and a refund cannot be requested, except for purchases made through the online store for unused tickets within a maximum of two weeks from the purchase.
• A lost or damaged seasonal ticket can be replaced by paying the costs of the keycard.

4. MISUSE OF TICKETS

• Using a ticket purchased at a discounted price based on appropriate proof of age or status without the appropriate proof of age or status when using the ticket is considered misuse.
• Attempt or misuse of a ticket and violation of the Adventure Park usage rules are grounds for immediate confiscation of the ticket.
• The company reserves the right to initiate misdemeanor proceedings in case of ticket misuse or violation of the Adventure Park usage rules and additional activities.

5. GENERAL PROVISIONS ON THE OPERATION OF CABLE CARS

• All cable car facilities operate on a self-service basis.
• If visitors need assistance when boarding the cable car facility, they should promptly request help from the cable car operator.
• Visitors can arrange for a special ride outside of the operating schedule. The person making the arrangement pays the costs of the special operation and the ticket price according to the price list.
• The company reserves the right to change the operating schedule of cable car facilities, the Adventure Park, and other activities for technical, organizational, economic, or natural reasons.

6. RULES OF CONDUCT ON THE MOUNTAIN

• Walk on foot and ride bicycles on designated trails on Krvavec.
• Taking off and landing of paragliders in the Adventure Park is not allowed.
• Keep four-legged friends on a leash.
• Take your trash down to the valley or dispose of it in trash bins.
• Smoking and making noise are prohibited.
• Livestock graze freely; approaching them is prohibited and at your own risk. Always give way to livestock—wait for them to move away before continuing on your path.
• IN CASE OF ANY UNEXPECTED EVENTS OR IF YOU NEED ADDITIONAL INFORMATION, SUCH AS:
  • EMERGENCY CALL,
  • REPORTING ACCIDENTS,
  • INFORMATION ABOUT WEATHER AND PRICES...
  PLEASE CALL: 04/25-25-949

7. SAFETY, INSURANCE, AND LIABILITY

• Group leaders and, in the case of guided programs (schools), instructors or organizers are responsible for the general safety of participants.
• In case of dangerous group management, the company prohibits the continuation of activities on Krvavec.
• The company does not assume any responsibility for bodily injuries and damage to the equipment of ticket holders and other persons if the injuries occur as a result of disregarding weather conditions, disregarding the rules of use of the Adventure Park and other activities, signs, and instructions of the cable car operator, inadequate physical preparedness, insufficient sports equipment, use of the park or cable car facilities under the influence of alcohol or drugs, etc.
• In the event of an accident, the company reserves the right to initiate criminal proceedings or misdemeanor proceedings against the perpetrator.
• The use of the Adventure Park and other activities is associated with risks and is carried out at the participants' own risk. Before using the Adventure Park and other activities, each participant must familiarize themselves with the rules of use and sign a statement. Participants under the age of 15 must be familiarized with these rules by an adult.

11. PARKING AND USE OF PARKING SPACES

• Parking or use of parking spaces at the lower station of the Krvavec cable car is free of charge - drivers must comply with traffic signs.
• The company does not assume any responsibility for parked vehicles.

RULES FOR THE USE OF CABLE CARS, ADVENTURE PARK, AND OTHER ACTIVITIES

CABLE CARS

• Carrying children and pets in backpacks or front carriers on cable cars is prohibited.
• Transport of paragliders is possible with the cabin cable car and the 4-seater Tiha dolina; kite transport is only possible with the cabin cable car.
• Transport of pets is only possible with the cabin cable car.
• When transporting on the cabin cable car, pets must be properly secured (harness, carrier, basket).
• A one-way ticket for the cabin cable car is valid for a single ride on the cabin cable car and the 4-seater Tiha dolina (during operating hours).
• Tickets that include a return trip with the cabin cable car allow for a single ascent and descent with the cabin cable car on the day of first use at the reader.
• A return ticket for the cabin cable car is valid for a return trip with the cabin cable car and the 4-seater Tiha dolina (during operating hours) and does not include bicycle transport.
• The seasonal one-way ticket for the cabin cable car with a photo is issued in the name of the holder and is a non-transferable ticket. It includes one ride on the cabin cable car and the 4-seater Tiha dolina (during operating hours) per day. It does not include the transport of a paraglider and bicycle.
• The seasonal ticket for the cabin cable car and the 4-seater with a photo is issued in the name of the holder and is a non-transferable ticket. It includes one return trip with the cabin cable car and the 4-seater Tiha dolina (during operating hours) per day. It does not include the transport of a paraglider and bicycle.
• The holder of the winter ski pass 2024/25 is entitled to a 5% discount when purchasing any seasonal pass for the summer season 2025. The discount can only be applied at the cash desk at the lower station of the cable car.

ADVENTURE PARK

Activities in the Adventure Park are suitable for participants over 4 years old who do not have psychophysical difficulties related to height, and for whom the use of the climbing park would not pose a health or any other risk or danger to themselves or others.

The Adventure Park consists of a set of 4 different climbing trails (a total of 36 elements), namely:

Rules for the use of Krvavec Adventure Park:

• Before entering the Adventure Park, each participant must attend theoretical and practical training, where they will be familiarized with the rules and conditions of park use. Before use, they confirm with their signature that they are familiar with them and agree to them. Participants under the age of 15 must be familiarized with these rules by an adult and confirm this with their signature. The participant confirms with their signature that they will participate in the descent on the device at their own risk.
• The user must behave responsibly in the Adventure Park and towards others, so as not to endanger or harm themselves, others, or the equipment.
• The use of the Adventure Park is associated with risks and is carried out at the participants' own risk.
• It is not allowed to have small items such as jewelry, mobile phones, cameras, etc., during the use of the adventure park, as they may pose a danger to the participant and other persons.
• Participants with long hair must tie it back with an elastic band.
• The Adventure Park may only be used under the supervision of professional staff and with the use of safety equipment.
• All instructions from the trainer/instructor or organizer are binding and must be followed. In case of violation of safety instructions, the participant may be required to leave the adventure park.
• Each user receives special personal safety equipment from the operator. The use of any other equipment is strictly prohibited.
• Participants are materially responsible for damage to personal safety equipment that occurs due to improper and/or negligent use and handling.
• The management reserves the right to stop activities for safety and technical reasons (fire, storm, thunderstorm, fog, wind, etc.).
• The use of the park under the influence of alcohol, drugs, or other substances that reduce psychophysical abilities, and in case of being subject to epileptic seizures, is not allowed.
• Smoking, the use of open flames, and the disposal of cigarette butts (due to the danger of fire) and litter are prohibited on all cable car facilities and in the Adventure Park.
• Sports footwear and clothing are recommended.
• The use of Krvavec Adventure Park outside of opening hours is STRICTLY PROHIBITED!
• The last entry into the adventure park is at 2:30 PM, and from September 1st onwards, until 1:30 PM.
• Children under the age of 15 can only use the adventure park when accompanied by a responsible adult with a valid ticket. One adult can accompany a maximum of three children.
• Children up to 6 years old can ride the cable car for free when accompanied by their parents. To enter the Adventure Park, they need a valid child ticket.
• Children up to 6 years of age are entitled to purchase a child ticket up to 5.99 years upon presentation of proof of age for entry into the Adventure Park.
• Children up to 14.99 years of age are entitled to purchase a child ticket upon presentation of proof of age.
• Youths from 15 to 18.99 years of age are entitled to purchase a youth ticket upon presentation of proof of age.
• Seniors over 65 years of age are entitled to purchase a senior ticket upon presentation of proof of age.
• Disabled individuals of Category I and II and their companions are entitled to purchase a ticket with a 10% discount at the cash desk upon presentation of proof.
• Blind or visually impaired individuals are entitled to purchase a ticket with a 50% discount at the cash desk upon presentation of proof.
• For children, youth, seniors, disabled individuals of Category I and II and their companions, a discounted price applies for those types of tickets that are specially marked in the price list upon presentation of appropriate proof of age or status. Tickets are only valid together with proof of age or status.
• Upon request by the cashier, controller, or other official of RTC Krvavec, a person who wishes to claim a discount must prove their eligibility for the discount with an appropriate document, as must parents or companions for the age of the child.
• Family discounts are available to families (at least 1 adult and 1 child aged 6 to 14.99 years) with appropriate proof (e.g., personal document). There are no additional discounts on the family package. In the family package for the Shepherd Dwarves Trail, only children receive a note.
• Discounted tickets are valid upon presentation of the appropriate valid proof on the day of purchase at the cash desk (advance purchase is not possible).
• Discounts on ticket purchases are not cumulative! For time-limited promotions, the discount applies until its expiration.
• The ticket for the Adventure Park includes a return trip with the cabin cable car and the 4-seater Tiha dolina and 3 hours of use of the Adventure Park.
• The Krvavec All Inclusive ticket includes a return trip with the cabin cable car and an unlimited number of rides with the 4-seater Tiha dolina, a 3-hour entry to the Adventure Park, an unlimited number of tube rides, and 3 go-kart rides. The ticket is non-transferable.

GO-KARTS

• The use of karts is only allowed on the designated marked track; do not leave it and drive only on it.
• Use is not permitted for persons under 9 years of age.
• Use is permitted for persons who are not heavier than 100 kg.
• The minimum height for go-kart users is 140 cm, provided that the pedals can be reached with the feet.
• The go-kart is designed for driving by only one person.
• The use of a safety helmet is mandatory.
• Driving is prohibited for pregnant women due to the possibility of impacts from the track.
• Driving under the influence of alcohol, drugs, or medications is prohibited.
• The use of protective and sports equipment is recommended. Footwear should be appropriate for the activity (no flip-flops, high heels, etc.).
• Use only an appropriately sized kart.
• Check and securely store items in pockets to avoid losing them during the descent.
• Ensure that no part of the clothing will obstruct the descent or get caught in the wheels or brakes.
• Before starting, check that the brakes are working.
• The first ride should be used to familiarize yourself with the track layout.
• Adjust your driving speed to the characteristics and conditions of the track, especially in case of poor weather conditions. Always descend at a speed that you can control and stop safely. There may be bumps, holes, rocks, and animals on the track.
• Feet must comfortably rest on the pedals, while knees must not touch the steering wheel.
• Always hold the steering wheel with both hands in a manner that allows you to use the brake lever at any time.
• Always brake with both brakes simultaneously.
• Lean your body towards the inside of the turn.
• The go-kart is designed for forward driving; reverse driving is prohibited.
• In case of any technical failure, the go-kart ride must be immediately discontinued.
• Note that the position and braking distance of the kart vary depending on the type of surface.
• Drive the go-kart according to your knowledge and experience.
• Do not endanger others.
• It is strictly forbidden for the user to modify or alter the track or obstacles on it in any way.
• Climbing the track, either on foot or with a kart, is strictly prohibited!
• Driving on the track is at the participants' own risk. Parents or guardians are responsible for minors.
• Driving on the track and using the go-kart is at the participants' own risk. RTC Krvavec d.o.o. is not liable for any damages.
• The ticket for adrenaline descents with go-karts and mountain bikes on the Bambino trail includes the purchased number of rides with the 4-seater Tiha dolina and the rental of equipment for the descent. The ticket for Individuals 5 rides includes transport with the cabin cable car.

TUBES - INFLATABLES

• Sit in the inflatable tube so that your legs hang outside the tube. The track can be used by persons who are at least 1 m tall and at least 4 years old;
• Place the tow rope inside the inflatable tube before descending. Before descending, hold onto the handles on the inflatable tube;
• Descending is completely prohibited when the track is wet or when it starts to rain. Descending without the permission of authorized personnel is also prohibited;
• Descending with multiple people in the inflatable tube at the same time is NOT ALLOWED;
• Before descending, make sure that the entire track is clear and that there are no other people or inflatable tubes at the end of the track.
• The ticket for descending with a tube includes an unlimited number of tube rides and the use of the conveyor belt. It does not include transport with the cabin cable car and the 4-seater Tiha dolina;

BIKE PARK

Trails:

Difficulty levels of trails in Bike Park Krvavec

• Riding on the trails of Bike Park Krvavec is at your own risk.
• The user of the Bike Park must have a valid ticket for the Bike Park.
• The operator reserves the right to change the operating schedule of the bike park in case of bad weather and/or maintenance work.
• The trail is operational only during the summer operation of the Krvavec circular cable car.
• Bicycles are allowed to use the Krvavec circular cable car and the 4-seater Tiha dolina.
• Before using the circular cable car and the 4-seater Tiha dolina, the bicycle must be cleaned.
• If the user is under the influence of alcohol or drugs, the use of trails in the Bike Park is PROHIBITED.
• Adjust your riding to your abilities. The trail contains jumps, berms, drops, etc. Be especially careful on your first ride! The first ride in the Bike Park should be used to familiarize yourself with the trails and obstacles on them.
• Mandatory adherence to signs and signals on and along the trails and other information from the operator.
• Adjust your riding speed to your cycling skills and trail conditions.
• A faster cyclist must choose a "line" of riding that does not endanger cyclists ahead.
• Stopping on demanding and/or non-overview sections of the trails, except in an emergency, is prohibited. If you need to stop on the trail, leave it as soon as possible. Before re-entering the trail, make sure that you are not endangering yourself and others.
• Do not endanger others, especially less skilled cyclists.
• Part of some trails also runs along public roads and forest paths, which are used by other users. In the area of roads, traffic regulations must be observed. Cyclists must stay on the right edge of the road, which also applies to the road between the upper station of the cable car and the Jezerca plateau.
• Do not leave the marked trails within the Bike Park and ride only on the marked trails. Riding a bicycle outside the marked trails of the Bike Park is prohibited.
• Riding on closed sections of the Bike Park is strictly prohibited. Maintenance work may be taking place on these sections. In case of wood harvesting, the trail or individual sections will be closed for safety reasons!
• Users are strictly prohibited from modifying or altering the trail, the course of the Bike Park trails, or objects on the trail in any way.
• Climbing the trails of the Bike Park, either on foot or by bicycle, is strictly prohibited for safety reasons.
• A cyclist should not attempt to ride on more demanding terrain and obstacles if they do not have the appropriate knowledge, experience, and equipment to effectively overcome such trails.
• Riding on the trail with motorized vehicles is strictly prohibited.
• A daily ticket for the Bike Park is valid on the day of purchase or first use. It includes bicycle transport and a ride with the cabin cable car and the 4-seater Tiha dolina (during operating hours) and the use of Bike Park Krvavec;
• The operator reserves the right to close the park for safety and technical reasons (fire, storm, lightning, storms, bad weather forecast, etc.) and other extraordinary events. In this case, a refund of the purchase price is not possible. A refund of the purchase price is also not possible if the user leaves the park voluntarily.
• A 3-hour ticket for the Bike Park is valid on the day of purchase or first use. It includes bicycle transport and rides with the cabin cable car and the 4-seater Tiha dolina and the use of Bike Park Krvavec for the purchased time;
• A 1-ride ticket for the Bike Park is valid on the day of purchase or first use. It includes bicycle transport and a single ride with the cabin cable car and the 4-seater Tiha dolina.
• The seasonal ticket for Bike Park Krvavec with a photo is issued in the name of the holder and is a non-transferable ticket. It includes bicycle transport and rides with the cabin cable car and the 4-seater Tiha dolina (during operating hours) and the use of Bike Park Krvavec.
• Children up to 15 years old use the Bike Park only under the supervision of guardians, who must familiarize them with the rules of use and sign a statement for them.

In case of an accident:

• Injuries are common and expected in mountain biking. If you have been involved in or witnessed an accident, immediately notify 112.
• The trail is not under constant supervision, so cyclists should carry a mobile phone and the number of the local emergency service with them.

Equipment for the use of Bike Park Krvavec

• The trails of Bike Park Krvavec are built for mountain bikes with full suspension. The trails are rocky, uneven, and more difficult to control without high-quality suspension. Fatigue sets in much earlier without full suspension. Steep inclines require adequate braking power from the brake discs. Rim brakes will increase the likelihood of fatigue, as more effort is required to maintain control. All visitors to the Bike Park should use a bike of the appropriate size and must be able to stand over the bike seat while touching the ground with their feet. A bike that is too large or a bike with a high seat increases the risk of injury.
• In Bike Park Krvavec, the use of a helmet is mandatory, and the use of a full-face helmet, long gloves, a body armor for cycling with integrated back protection, a protective cycling neck brace for the thoracic spine, knee pads, arm guards, and appropriate sports shoes is highly recommended.

These terms of business are related to the operation of cable car facilities and are compiled and published based on the provisions of Article 54 of the Act on Cable Cars for Passenger Transport (Official Gazette of the RS, No. 126/03).

Date, May 31, 2026

General Terms and Conditions for the Online Store

I. GENERAL

1. The following conditions apply to the purchase of ski passes on the website www.skipass.krvavec.eu.

2. RTC Krvavec d. o. o. (hereinafter referred to as the seller) provides the online buyer (hereinafter referred to as the customer) with an overview of the offer and prices of ski passes for Krvavec before purchase.

3. The customer receives a purchase confirmation at the provided email address. The ticket serves as a receipt.

4. Online sales are available 24 hours a day.

5. In addition to these conditions, the seller's General Terms and Conditions of Business also apply to online purchases, unless otherwise specified in the following conditions.

II. PURCHASE

6. All ski passes published in the official price list for the Krvavec ski resort can be purchased on the website www.skipass.krvavec.eu.

7. For each online purchase, the customer must agree to the Terms and Conditions of Online Sale of Ski Passes.

8. When purchasing, the customer must provide their first name, last name, address, contact phone number, email address, and delivery address, and legal entities must also provide the company name and tax number.

9. The customer selects a pass from the list of cards and adds it to the shopping cart. An unlimited number of ski passes can be added to the shopping cart. The customer can buy a ski pass for the current season.

10. After successfully completing an online purchase, the customer receives a purchase confirmation email with all the order details.

III. PAYMENT, RECEIPT, DELIVERY

11. Purchases can be paid for with credit cards. Payment can be made with Mastercard, Visa, and Diners credit cards. The customer must enter the 16-digit card number, expiration date, and CVC code (3-digit security number written on the back of the card near the signature).

12. The customer selects the method of receipt of the ordered ski passes. The customer can choose home delivery by prior arrangement or pick up at the lower station of the cable car.

13. The customer can only receive the ski passes with the purchase confirmation they received on their email.

14. All ski pass purchases will be processed and shipped within 8 working days of purchase or after payment authorization.

IV. LIABILITY, CANCELLATION, EXCHANGE

15. The customer is fully responsible for receiving the shipment sent by registered mail or for personal collection at the chosen collection point.

16. The seller is not responsible if the customer loses the ski passes.

17. Delivery is carried out by Pošta Slovenije. The seller is not responsible for lost mail, incorrectly delivered shipments, and the quality of delivery.

18. The exchange of ski passes is subject to the seller's General Terms and Conditions of Business.

19. Withdrawal from the purchase of goods is possible within fourteen days from the day of delivery in accordance with the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22 ZvPot-1).

V. SECURITY AND PRIVACY OF PERSONAL DATA

20. The seller provides secure purchasing. We ensure adequate protection against unwanted abuses on our pages. Online sales are carried out in a secure HTTPS mode, which uses SSL (Secure Sockets Layer). The data is encrypted with a 128-bit key, preventing anyone from intercepting the customer's data.

21. All personal data about the customer are stored in the seller's database, except for credit card data. Card data is processed on the bank's website and must be re-entered with each new purchase. The bank takes care of protecting and processing credit card data, ensuring completely secure transactions. This prevents any misuse.

22. All data provided by the customer will be exclusively owned by RTC Krvavec, d. o. o. They will be protected in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 86/2004) and will not be disclosed to third parties, except as required by law. They will be used only with the customer's consent, namely so that the seller ensures a smooth online purchase process. At the customer's request, they will also be used for sending notifications, offers, and news.

VI. MISCELLANEOUS

23. The ticket is valid only within the data specified on it: type of ticket, validity of the ticket.

24. For all complaints, order cancellations, claims, and additional information about ordering and purchasing online, the customer can contact the phone number 04 25 25 911 and the email address info@rtc-krvavec.si.

25. The purchase confirmation received by the customer via email does not serve as a ski pass and cannot be used to claim the paid ski pass. At the ski resort, the customer must present a valid ski pass received by mail or picked up personally at the collection points.

26. All prices are in EUR and include VAT.

27. The prices stated in the online pre-sale of tickets and goods are irrevocable and valid only when ordering online.

VII. WARRANTY FOR PRODUCT CONFORMITY

28. A customer who is a consumer may claim their rights from the warranty for product conformity at RTC Krvavec d.o.o. if the conditions specified in the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22) are met.

29. The customer claims their rights from the warranty for product conformity by informing RTC Krvavec d.o.o. of the non-conformity within two months from the day the non-conformity was discovered. RTC Krvavec d.o.o. is responsible for any non-conformity of the goods that exists at delivery and becomes apparent within two years after delivery. The customer must provide a detailed description of the non-conformity in the notice and allow RTC Krvavec d.o.o. to inspect the item. The notice of non-conformity must be accompanied by a copy of the receipt and the purchase contract or another relevant document. The customer sends the notice of non-conformity to RTC Krvavec d.o.o. by mail to the address Grad 76, Cerklje na Gorenjskem or by email to: prodaja@rtc-krvavec.si.

30. The customer who has correctly informed RTC Krvavec d.o.o. of the non-conformity is entitled to request from RTC Krvavec d.o.o. to remedy the non-conformity of the goods free of charge within a reasonable time from the moment RTC Krvavec d.o.o. was informed of the non-conformity, which should not be longer than 30 days. The period can be extended for the shortest time necessary to complete the repair or replacement, but not longer than 15 days. RTC Krvavec d.o.o. will inform the customer of the number of days for extending the period and the reasons for the extension before the expiry of the 30-day period.

31. The customer, who has properly informed RTC Krvavec d.o.o. of the non-conformity, is entitled to, in the following order:

• Request from RTC Krvavec d.o.o. the free restoration of conformity of the goods;
• Request from RTC Krvavec d.o.o. a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the paid amount.

32. If the existence of non-conformity of the goods is disputed, RTC Krvavec d.o.o. will inform the customer within 8 days.

VIII. WARRANTY FOR SERVICE CONFORMITY

33. A customer who is a consumer can claim their rights from the warranty for service conformity if the conditions specified in ZVPot-1 are met. In case of irregularities in the provided service, the customer who has informed RTC Krvavec d.o.o. can:

• Request a free remedy of the irregularities in the provided service;
• Request a re-provision of the service;
• Request a refund in proportion to the irregularities in the provided service;
• Withdraw from the contract and request a refund of the paid amount.

34. If the existence of irregularities in the provided service is not disputed, RTC Krvavec d.o.o. will comply with the customer's request as soon as possible, but no later than within eight days. If the existence of irregularities is disputed, RTC Krvavec d.o.o. will respond in writing to the customer's request within eight days of its receipt.

35. The deadlines set for RTC Krvavec d.o.o.'s liability for non-conformity of goods also apply analogously to non-conformity of services if a special law, such as the Electronic Communications Act (ZEKom-2) or contractual provisions, does not specify a different period.

IX. OUT-OF-COURT SETTLEMENT OF DISPUTES

36. The seller does not recognize any out-of-court consumer dispute resolution practitioner as competent for resolving a consumer dispute that the consumer could initiate in accordance with the Consumer Dispute Resolution Act.

37. The seller, who as a provider of goods and services enables an online store in the territory of the Republic of Slovenia, publishes an electronic link to the Online Dispute Resolution platform (ODR) on its website. The platform is available to consumers at the link: https://webgate.ec.europa.eu/odr/main/index.cfmevent=main.home.show&lng=SL

This regulation stems from the Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online resolution of consumer disputes and amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.